Last Updated: May 19, 2025

OUR COMMITMENT TO ACCESSIBILITY
Better Neighbors AI is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

MEASURES TAKEN
Better Neighbors AI takes the following measures to ensure accessibility:

• We follow WCAG 2.1 (Web Content Accessibility Guidelines) Level AA standards as our accessibility goal

• We regularly test our website with automated tools and manual testing methods

• We provide training to our staff about the importance of accessibility compliance

• We include accessibility as part of our design and development processes
   

CONFORMANCE STATUS
The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA.

Better Neighbors AI is committed to conforming to WCAG 2.1 Level AA. We are working to ensure that our website and services:

• Are perceivable by providing text alternatives for non-text content and creating content that can be presented in different ways

• Are operable by providing keyboard accessibility, sufficient time to read and use content, and ways to help users navigate and find content

• Are understandable by making text readable and understandable, and providing ways to help users avoid and correct mistakes

• Are robust by maximizing compatibility with current and future user tools
   

COMPATIBILITY WITH BROWSERS AND ASSISTIVE TECHNOLOGY
We aim to ensure our website is compatible with the following assistive technologies:

• Screen readers (including JAWS, NVDA, VoiceOver, and TalkBack)

• Speech recognition software

• Screen magnification software

• Alternative input devices
   

We strive to test our website's compatibility with various browsers and assistive technologies on a regular basis.

ACCESSIBILITY FEATURES
Our website includes the following accessibility features:

• Semantic HTML markup

• Appropriate text alternatives for images and non-text content

• Consistent navigation structure

• Sufficient color contrast

• Resizable text without loss of content or functionality

• Keyboard accessibility for all interactive elements

• ARIA landmarks and roles where appropriate

• Descriptive link text

• Visible focus indicators

• Error identification and suggestions
   

CHATBOT ACCESSIBILITY
Our AI-powered chatbot is designed with accessibility in mind. We have implemented the following accessibility features for our chatbot:

• Keyboard navigability

• Screen reader compatibility

• Clear and concise language

• Appropriate response timing

• Error handling and recovery options

• Alternative methods to contact us if the chatbot is not meeting your needs
   

LIMITATIONS
Despite our best efforts to ensure accessibility of Better Neighbors AI, there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.
Known limitations:

• Some older content may not be fully accessible

• Some third-party content may not be fully accessible

• Certain complex visualizations may have limited accessibility

We are working to address these limitations and improve the accessibility of our services continuously.

FEEDBACK
We welcome your feedback on the accessibility of Better Neighbors AI. Please let us know if you encounter accessibility barriers:

• Email: hello@better-neighbors.ai
   

We aim to respond to feedback within 3 business days.

FORMAL APPROVAL
This accessibility statement was created on May 19, 2025.

LEGAL COMPLIANCE
Better Neighbors AI is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. We are actively working to increase the accessibility and usability of our website and in doing so adhere to many of the available standards and guidelines, including Section 508 of the Rehabilitation Act, Americans with Disabilities Act (ADA), and WCAG 2.1.