Privacy Policy

Last Updated: May 19, 2025

1. INTRODUCTION
Welcome to Better Neighbors AI ("Company", "we", "us", or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website better-neighbors.ai or use our services.
Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.

2. INFORMATION WE COLLECT
We collect information that you provide directly to us, information we collect automatically when you use our services, and information from third parties.

Information You Provide to Us:

Personal Identifiers: Name, email address, phone number, postal address, username, password
Commercial Information: Records of products or services purchased, obtained, or considered
Professional Information: Company name, job title, professional credentials
Communications: Information provided in emails, feedback forms, or other correspondence with us
Chatbot Interactions: Content of conversations with our website chatbot

Information We Collect Automatically:

Usage Data: IP address, device information, browser type and version, operating system, referring URLs, pages viewed, links clicked, time spent on pages
Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar tracking technologies
Location Information: General location information inferred from IP address

3. HOW WE USE YOUR INFORMATION
We may use the information we collect for various purposes, including to:

Provide, maintain, and improve our services
Process transactions and send related information
Send you technical notices, updates, security alerts, and administrative messages
Respond to your comments, questions, and customer service requests
Communicate with you about products, services, offers, promotions, and events
Monitor and analyze usage trends and preferences to improve our services
Improve our chatbot functionality and response quality through review of conversation data
Detect, investigate, and prevent fraudulent transactions and other illegal activities
Protect the rights, property, and safety of our users and others

4. HOW WE SHARE YOUR INFORMATION
We may share your information with:

Service Providers: Third parties that perform services on our behalf, such as hosting, data analysis, payment processing, customer service, and marketing assistance
Business Partners: Third parties with whom we partner to offer products or services
Legal Requirements: When required by law or legal process, or if we believe that disclosure is necessary to protect our rights, property, or safety, or that of our users or others

We do not sell your personal information to third parties.

5. YOUR CHOICES
You have certain choices about how we use your information:

Account Information: You may update, correct, or delete your account information at any time by logging into your account or contacting us
Cookies: Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject cookies
Marketing Communications: You may opt out of receiving promotional emails from us by following the instructions in those emails

6. DATA SECURITY
We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no security measures are perfect or impenetrable, and we cannot guarantee the absolute security of your data.

7. DATA RETENTION
We store your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8. CHILDREN'S PRIVACY
Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will promptly delete that information.

9. YOUR PRIVACY RIGHTS

For California Residents
Under the California Consumer Privacy Act (CCPA), California residents have specific rights regarding their personal information:

Right to Know: You have the right to request that we disclose certain information about our collection and use of your personal information over the past 12 months
Right to Delete: You have the right to request that we delete personal information collected from you, subject to certain exceptions
Right to Opt-Out: You have the right to opt-out of the sale of your personal information
Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights

To exercise these rights, please contact us at hello@better-neighbors.ai.
For Residents of Other States

Depending on your state of residence, you may have additional rights under state privacy laws. Please contact us for more information.

10. INTERNATIONAL DATA TRANSFERS
Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located outside the United States and choose to provide information to us, please note that we transfer the data to the United States and process it there.

11. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date at the top of this Privacy Policy. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

12. CONTACT US
If you have any questions about this Privacy Policy, please contact us at:
Better Neighbors AI
Email: hello@better-neighbors.ai
Website: better-neighbors.ai

13. COOKIE POLICY
Our website uses cookies to enhance your browsing experience. Cookies are small text files that are placed on your device when you visit our website. They allow us to recognize your device and collect information about your activity on our website.

Types of Cookies We Use:

Essential Cookies: Necessary for the functioning of our website
Preference Cookies: Enable us to remember choices you make and provide enhanced features
Analytics Cookies: Help us understand how visitors interact with our website
Marketing Cookies: Used to track visitors across websites and display relevant advertisements

You can control cookies through your browser settings. However, if you disable cookies, some features of our website may not function properly.

14. ACCESSIBILITY
We are committed to making our Privacy Policy accessible to all users. If you have difficulty accessing any part of this policy, please contact us at hello@better-neighbors.ai for assistance.

16. CHATBOT INTERACTIONS
Our website features an interactive chatbot to assist users with queries and provide information about our products and services.

Chatbot Data Collection and Use:

Conversation Content: We collect and review the content of conversations with our chatbot for quality improvement purposes. Personal identifiable information (PII) is not intentionally saved or stored.
Quality Improvement: Conversations may be reviewed by our team to improve the chatbot's responses, accuracy, and overall user experience.
No PII Retention: While the content of conversations is collected for review and improvement purposes, we do not intentionally save or store personal identifiable information shared during chatbot interactions.

If you have concerns about information shared with our chatbot, please contact us at hello@better-neighbors.ai.